Return Policy
Updated October 10, 2025
How to request a return or refund
ICY stands behind the quality of every item produced. Because each order is manufactured on demand, the return process differs from traditional retailers.
If there is an issue with your order, contact us at info@icy.com within 7 days of receiving your package.
Please include:
- Your order number
- Photos of the issue (if applicable)
- A short description of your concern
Requests are reviewed within 4 business days and you will receive confirmation by email.
Return approval process
All returns must be approved before being sent back. Once approved, ICY will provide the correct return address and instructions.
Unconfirmed returns will not be accepted.
Item condition requirements
Returned items must be unused, unwashed, and unworn. Items that are stained, damaged, or altered in any way cannot be accepted.
Return shipping
Customers are responsible for return shipping costs. No freight-to-collect service is available.
Refund processing
If your refund is approved, payment will be returned to your original payment method in the same currency.
Non-returnable items
The following items cannot be returned or refunded:
- Items with misprints or defects caused by the customer's uploaded artwork
- Items marked as final sale
- Items returned without prior approval
Claims for defective or damaged items
Claims for misprinted, damaged, or defective items must be submitted within 7 days of delivery.
Claims for lost packages must be submitted within 7 days of the estimated delivery date.
Contact
For return or refund questions, contact us at info@icy.com.