Frequently Asked Questions

Icy offers Direct-to-Garment (DTG) printing using water-based CMYK inks for vibrant, photorealistic prints, and Direct-to-Film (DTF) printing using premium heat transfer films for precise, durable results across a wider range of materials.

Printed orders ship in 1–3 business days after artwork approval. Production starts once the order is paid.

12 pieces per style, except the American Apparel 1301 tee and RF498 hoodie, which start at 1. Blanks have no minimum.

Samples are blank, so you can check the garment before you order. Printed orders start at 12 pieces per style.

DTG uses water-based CMYK ink and is ideal for photorealistic prints, gradients, and transparency. Screen printing uses plastisol ink and is better suited for simple, bold designs in high volumes.

DTG uses the CMYK process to produce over 16,000 colors. We recommend switching your graphics software to CMYK color mode to preview how your design will print.

With proper care, DTG prints last as long as screen-printed garments. Turn shirts inside out, machine wash cold, and hang dry. Avoid bleach and harsh detergents.

Front and back torso prints can be up to 16x20". For designs above a hoodie pocket, the maximum height is approximately 10.5".

This is not recommended due to color variance between DTG and screen print inks. For consistency, use one print method per design.

Direct-to-Film (DTF) printing uses premium transfer films and advanced heat application to produce precise, durable prints with excellent color accuracy. It's ideal for a wide range of fabric types including polyester and blends.

DTF transfers can adhere to a wide variety of materials including cotton, polyester, nylon, and blends, making it more versatile than DTG for certain applications.

Printed orders start at 12 pieces per style, mixed across colours, sizes and designs, except the American Apparel 1301 tee and RF498 hoodie, which start at 1. Blanks have no minimum, so you can order a blank sample before committing to a larger order.

Yes. We specialize in on-demand custom apparel for creators, brands, and businesses. Upload your artwork on any product page or email info@icy.com.

Yes. Volume discounts on the blank apply automatically at checkout, up to 30% off at 288+ units; print fees stay flat. For larger runs, email info@icy.com.

We have two warehouse locations: USA: 6529 Cunningham Road, Suite 2305, Houston, TX. Canada: 10950 Woodbine Avenue #13, Markham, ON, L6C 3L4 (closed Sundays).

USA: 3–7 business days. Canada: 3–9 business days. International: 7–21 business days (subject to customs). You will receive a tracking link by email once your order ships.

Orders over $99 USD qualify for free standard shipping. Orders under $99 are charged a flat rate shown at checkout.

Returns are accepted within 7 days of delivery for unused, unwashed, unworn items. Customers are responsible for return shipping costs.

Orders that have not entered production can be canceled in full. Once production begins, cancellations are not possible, but shipping can be refunded if the order has not yet shipped.

We use premium-quality blanks developed by Icy Studios and select manufacturing partners. Each product page includes detailed fabric and sizing information.

Yes. All Icy Studios garments are pre-shrunk for a consistent fit. Note that 100% cotton garments may experience minor shrinkage after washing.