Contact information

Contact Information

Updated October 10, 2025

We’re here to help. Whether you have a question about your order, need help with sizing, or want to collaborate — our team is easy to reach.

Customer Support

Email: info@icystudios.com
Response time: within 1–2 business days

Business Information

Icy Studios
Registered Business Name: Icy Studios Inc.
Registered Office: 10950 Woodbine Ave, Unit 13, Markham, Ontario, Canada L6C 0C4
Email: info@icystudios.com
Phone (for regulatory purposes): 1-(855)-932-7429
Business Hours: Monday–Friday, 10 AM – 6 PM (EST)

EU Compliance Notice

If you are a customer residing in the European Union:

• You have the right to contact us electronically at the above email address for any questions, complaints, or disputes.

• Our designated contact for EU consumer inquiries is: info@icystudios.com.

• We comply with the EU Consumer Rights Directive (2011/83/EU) and the eCommerce Directive (2000/31/EC), ensuring transparent communication and fair resolution procedures.

Returns and Complaints

If you have a return, refund, or quality issue, please review our Returns Policy before reaching out. Include your order number and photos if applicable to speed up processing.

Mailing Address for Correspondence

Icy Studios
Attn: Customer Service
10950 Woodbine Ave, Unit 13
Markham, Ontario
Canada L6C 0C4